Shipping policy

We provide FREE STANDARD SHIPPING on orders over US$69 

Notice

Normally, it takes 3 days for the warehouse to process your order (except for pre-order items). You will receive a notification once your order has been shipped. The shipping time below does not include such processing time.

Express and Super Express shipping may not be available at checkout if your order includes certain items.


Ship to United Kingdom United States Netherlands Canada Italy Finland France Germany Greece Spain

Shipping Method Shipping Time Cost
Standard Delivery 7-15  Days

US$9.99 on Orders US$0-$68.99

Free Shipping on Orders US$69+

Duties and taxes covered
Express Delivery 4-8  Days

US$19.99 on Orders US$0-$68.99

US$15.99 on Orders US$69+

Duties and taxes covered

Duties & Taxes

  • Import duties and taxes may apply, depending on your country's regulations.
  • If a parcel is returned due to unpaid duties, customers are responsible for the return shipping costs.
  • United States Orders:
    • All import duties and taxes are included in your payment. No additional fees will be charged upon delivery.

Speedy Shipping

  • We offer Speedy Shipping for selected items. If your order includes both Speedy Shipping and regular items, you may choose to split your shipment for faster delivery.

Shipping Address Updates

To ensure smooth delivery, please provide a complete and accurate address, including unit or house number, a valid phone number, and full street details. Incomplete or incorrect information may lead to delays or lost packages.

Address updates:

 

1. During transit:

  • If your order is already en route and you need to update your delivery information (e.g.,address or phone number), please contact our customer support team at support@phoehua.com immediately and provide the revised details.
  • Important Notes:
  • Address changes during transit may incur interception fees, which vary by carrier and are the customer's responsibility.
  • Because your package is already in transit, successful modification is not guaranteed.

Additional Information

  • Delivery delays may occur during peak seasons or due to high parcel volumes, customs clearance delays, severe weather, strikes, public holidays, or incorrect shipping details. We truly appreciate your patience and understanding.
  • Please note that we are unable to guarantee delivery to APO, FPO, or DPO addresses. To ensure successful shipment, kindly provide an alternative shipping address when placing your order. If there’s an issue with the address provided, our team will reach out via email for confirmation or correction.
  • We are not liable for any loss, delay, or failed deliveries resulting from customer-provided errors, including incomplete or incorrect addresses details, inaccurate contact information, or recipient name mismatches. In such cases, refunds will not be issued. Please double-check all delivery information before confirming your order to ensure successful shipment.
  • If you have any questions regarding shipping and delivery, please contact us at support@phoehua.com! We are always here to help you.
  • Please note that Phoehua reserves all rights to modify and interpret this shipping policy.