Frequently Asked Questions – Phoehua


Welcome to Phoehua’s FAQ. Here you can find answers about sizing, orders, shipping, returns, payments and our brand. If you still have questions, feel free to contact us at support@phoehua.com.


🌸 About Phoehua


Q1: What is Phoehua?


A: We are an original brand focusing on plus-size formal dresses and wedding attire. Combining elegant oriental aesthetics with modern tailoring, we create stylish, well-fitted gowns suitable for wedding ceremonies, banquets, parties and formal occasions.

Q2: Where are our products designed and made?


A: All dresses are independently designed and manufactured by professional apparel factories, adopting premium materials and fine craftsmanship.

Q3: Who are our dresses suitable for?


A: Our collections cater specially to plus-size figures, offering inclusive sizing to present graceful and charming looks for formal and wedding scenes.


📏 Sizing & Fit


Q1: How do I choose the right size?


A: Please refer to the size chart on each product page (bust, waist, hips, length). Our sizes run standard US/EU sizing. If you are between sizes or prefer a looser fit, we recommend sizing up.

Q2: Do your clothes run small or large?


A: Most styles run true to size. Loose-fit linen/blouse styles are intentionally oversized. Cheongsams and fitted dresses are tailored; please check measurements carefully.

Q3: What if the size doesn’t fit?


A: We offer easy returns/exchanges within 30 days of delivery (see Returns section). We strongly recommend checking measurements first.

Q4: Are your fabrics stretchy?


A:

  • Silk, linen, cotton: minimal stretch
  • Satin, blended fabrics: slight stretch
  • Knit styles: soft stretch

Details are listed on each product page.


🛒 Orders & Payments


Q1: How to complete an order?


A: Select preferred size and style, add to cart, submit checkout and finish payment.

Q2: Can I amend or cancel submitted orders?


A: Orders start processing soon after payment. Modification or cancellation is acceptable within 12 hours after placement via email contact. No adjustment is allowed once goods dispatched.

Q3: What payment methods do you support?


A: We currently only accept PayPal payment.

Q4: Is payment transaction secure?


A: All payments are processed via official encrypted PayPal channel, your private financial information is fully protected.



🚚 Shipping & Delivery


Q1: Where do you ship to?


A: We ship worldwide, including the United States, Canada, Europe, UK, Australia, and most countries.

Q2: How long does shipping take?


A:

  • Processing time: 3–4 business days
  • Standard shipping: 7–14 business days (US/EU)
  • Express shipping: 3–5 business days (available at checkout)

    Note: International orders may face minor customs delays.

Q3: How can I track my order?


A: After shipping, you’ll receive an email with tracking number and link. You can also track in your account.

Q4: Do I need to pay customs duties or taxes?


A: Customers are responsible for any import duties/taxes charged by your country. We do not cover these fees.

Q5: What if my package is lost or damaged?


A: Contact us immediately with your order number. We will resend or refund based on tracking and carrier investigation.


🔁 Returns & Exchanges


Q1: What is your return policy?


A: We accept returns/exchanges within 30 days of delivery. Items must be unworn, unwashed, with original tags and packaging.

Q2: How do I start a return?


A: Email support@phoehua.com with:

  • Order number
  • Item name
  • Reason for return

    We will reply with return instructions and address.

Q3: Who pays for return shipping?


A: Customer pays return shipping unless the item is defective or wrong item sent (our mistake).

Q4: How long do refunds take?


A: Refunds are processed within 3–7 business days after we receive and inspect your return.

Q5: Can I exchange for a different size/color?


A: Yes. Please note your preferred size/color in your return email.

Q6: Are sale items returnable?


A: All sales items are final (no return/exchange).


🧵 Product Care


Q1: How to care for silk/linen/cotton items?


A:

  • Silk: Hand wash cold, gentle detergent, hang dry, avoid direct sun
  • Linen: Machine wash cold, tumble dry low, iron while damp
  • Cotton: Machine wash cold, normal cycle

Detailed care instructions are on each garment’s inner label.

Q2: Will the colors fade?


A: High-quality fabrics are pre-washed and color-fixed. Minor fading may occur after long-term sun exposure—this is normal for natural fibers.


✨ Other Questions


Q1: Do you offer wholesale or custom orders?


A: Yes. Please email support@phoehua.com with your business info and requirements.

Q2: How can I stay updated on new arrivals?


A: Follow us on Instagram / Pinterest or subscribe to our newsletter at the bottom of the page.

Q3: I have a question not listed here.


A: Email support@phoehua.com or use the live chat. We reply within 24 hours on business days.