🌸 About Phoehua


Q1: What is Phoehua?


A: Phoehua is an original design modern Chinese-style women’s fashion brand. We blend traditional Chinese elements (such as handmade frog buttons, embroidery, jacquard, and cheongsams) with contemporary silhouettes, creating elegant, minimalist, and artistic everyday wear.

Q2: Where are your products made?


A: Our garments are designed in-house and produced in carefully selected Chinese factories with years of experience in high-quality apparel, especially silk, linen, and cotton blends.

Q3: What makes your style different?


A: We focus on restrained elegance, natural fabrics, and subtle oriental details—not overly flashy. Our pieces are versatile, wearable for daily life, tea ceremonies, travel, and special occasions.


📏 Sizing & Fit


Q1: How do I choose the right size?


A: Please refer to the size chart on each product page (bust, waist, hips, length). Our sizes run standard US/EU sizing. If you are between sizes or prefer a looser fit, we recommend sizing up.

Q2: Do your clothes run small or large?


A: Most styles run true to size. Loose-fit linen/blouse styles are intentionally oversized. Cheongsams and fitted dresses are tailored; please check measurements carefully.

Q3: What if the size doesn’t fit?


A: We offer easy returns/exchanges within 30 days of delivery (see Returns section). We strongly recommend checking measurements first.

Q4: Are your fabrics stretchy?


A:

  • Silk, linen, cotton: minimal stretch
  • Satin, blended fabrics: slight stretch
  • Knit styles: soft stretch

Details are listed on each product page.


🛒 Orders & Payments


Q1: How do I place an order?


A: Select size/color → Add to cart → Checkout → Fill shipping info → Pay via PayPal, credit card (Visa/Mastercard), Apple Pay, Google Pay.

Q2: Can I modify or cancel my order after placing it?


A: Orders are processed within 24 hours. If you need to change/cancel, email us within 12 hours with your order number. Once shipped, we cannot modify.

Q3: What payment methods do you accept?


A: We accept:

  • PayPal
  • Visa, Mastercard, American Express
  • Apple Pay
  • Google Pay

All payments are secure and encrypted.

Q4: Is my payment information safe?


A: Yes. We use Shopify’s secure checkout and do not store your card details.


🚚 Shipping & Delivery


Q1: Where do you ship to?


A: We ship worldwide, including the United States, Canada, Europe, UK, Australia, and most countries.

Q2: How long does shipping take?


A:

  • Processing time: 3 business days
  • Standard shipping: 7–15 business days (US/EU)
  • Express shipping: 4-8 business days (available at checkout)

    Note: International orders may face minor customs delays.

Q3: How can I track my order?


A: After shipping, you’ll receive an email with tracking number and link. You can also track in your account.

Q4: Do I need to pay customs duties or taxes?


A: Customers are responsible for any import duties/taxes charged by your country. We do not cover these fees.

Q5: What if my package is lost or damaged?


A: Contact us immediately with your order number. We will resend or refund based on tracking and carrier investigation.


🔁 Returns & Exchanges


Q1: What is your return policy?


A: We accept returns/exchanges within 30 days of delivery. Items must be unworn, unwashed, with original tags and packaging.

Q2: How do I start a return?


A: Email support@phoehua.com with:

  • Order number
  • Item name
  • Reason for return

    We will reply with return instructions and address.

Q3: Who pays for return shipping?


A: Customer pays return shipping unless the item is defective or wrong item sent (our mistake).

Q4: How long do refunds take?


A: Refunds are processed within 10 business days after we receive and inspect your return.

Q5: Can I exchange for a different size/color?


A: Yes. Please note your preferred size/color in your return email.

Q6: Are sale items returnable?


A: All sales items are final (no return/exchange).


🧵 Product Care


Q1: How to care for silk/linen/cotton items?


A:

  • Silk: Hand wash cold, gentle detergent, hang dry, avoid direct sun
  • Linen: Machine wash cold, tumble dry low, iron while damp
  • Cotton: Machine wash cold, normal cycle

Detailed care instructions are on each garment’s inner label.

Q2: Will the colors fade?


A: High-quality fabrics are pre-washed and color-fixed. Minor fading may occur after long-term sun exposure—this is normal for natural fibers.


✨ Other Questions


Q1: Do you offer wholesale or custom orders?


A: Yes. Please email wholesale@phoehua.com with your business info and requirements.


Q2: I have a question not listed here.


A: Email support@phoehua.com or use the live chat. We reply within 24 hours on business days.